Why Variation Matters: Awaken Your Inner Deming (Part 3)
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Why Variation Matters: Awaken Your Inner Deming (Part 3)
“In this episode, Bill and Andrew discuss variation, the impossibility of true interchangeability and why we need to apply “shades of gray” thinking at work. Bill shares the key question that will take your organization beyond “meets specifications” and help improve your processes, so you can delight your customers.”
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