Dr. Deming
Mapping the Process: Path to Improvement (Part 9)
In this episode, John Dues continues his exploration of Deming’s philosophy in action, focusing on chronic absenteeism. As part of their third PDSA cycle, John’s team shifts from individual interventions to process standardization—mapping how each of their four campuses handles attendance interventions.
Read MoreGetting Started with Quality as an Organizational Strategy: A Conversation with Cliff Norman and David Williams
Why would any leader choose to take on a transformation that requires rethinking how they lead, how their organization functions, and how they learn?
Read MorePowerful Learning with PDSA: Path for Improvement (Part 8)
It’s time for PDSA (Plan-Do-Study-Act) Cycle 2 in John Dues’ journey to reduce chronic absenteeism in his schools. His team is using PDSA to quickly test ideas and learn on a small scale. Find out what happened and how PDSA can be a powerful tool for learning.
Read MoreDon’t Be Limited by Quality Management: Misunderstanding Quality (Part 13)
How does “quality” apply in all areas of an organization? In this final episode of the Misunderstanding Quality series, Bill Bellows and host Andrew Stotz discuss lessons from the first twelve episodes, and the big ah-ha moments that happen when we stop limiting our thinking.
Read MoreDo Specification Limits Limit Improvement? Misunderstanding Quality (Part 12)
Are your specification limits holding you back from improving your products and services? Should you throw out specifications? What does Stephen Hawking have to do with it? In this episode, Bill Bellows and host Andrew Stotz discuss specifications and variation.
Read MorePlan-Do-Study-Act: Path for Improvement (Part 7)
Can you use Plan-Do-Study-Act (PDSA) during the information-gathering phase of an improvement project? Yes! Join John Dues and host Andrew Stotz as they discuss how John’s team used PDSA to learn more about chronic absenteeism, their surprising findings, and what they’ll do next.
Read MoreTo Improve Quality Don’t Measure Quality: Misunderstanding Quality (Part 11)
In this episode of Misunderstanding Quality, host Andrew Stotz and Bill Bellows discuss what not to measure when it comes to quality. Bill offers some great examples to show how organizations get it wrong, and how to get it right.
Read MoreDiving Deeper into Defining the Problem: Path for Improvement (Part 6)
Join John Dues and Andrew Stotz as they go one step deeper into finding the precise problem you want to improve. Sometimes taking big actions means starting small.
Read MoreQuality as an Organizational Strategy with Cliff Norman and Dave Williams
Join host Andrew Stotz for a lively conversation with Cliff Norman and Dave Williams, two of the authors of “Quality as an Organizational Strategy.” They share stories of Dr. Deming, insights from working with businesses over the years, and the five activities the book is based on.
Read MoreAre You in Favor of Improvement of Quality? Misunderstanding Quality (Part 10)
Everyone is in favor of improving quality, but what does that mean? In this episode Bill Bellows and Andrew Stotz discuss stories of meeting requirements, missing the mark, and what Dr. Deming said about how to do better.
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