Dr. Deming
Do Specification Limits Limit Improvement? Misunderstanding Quality (Part 12)
Are your specification limits holding you back from improving your products and services? Should you throw out specifications? What does Stephen Hawking have to do with it? In this episode, Bill Bellows and host Andrew Stotz discuss specifications and variation.
Read MorePlan-Do-Study-Act: Path for Improvement (Part 7)
Can you use Plan-Do-Study-Act (PDSA) during the information-gathering phase of an improvement project? Yes! Join John Dues and host Andrew Stotz as they discuss how John’s team used PDSA to learn more about chronic absenteeism, their surprising findings, and what they’ll do next.
Read MoreTo Improve Quality Don’t Measure Quality: Misunderstanding Quality (Part 11)
In this episode of Misunderstanding Quality, host Andrew Stotz and Bill Bellows discuss what not to measure when it comes to quality. Bill offers some great examples to show how organizations get it wrong, and how to get it right.
Read MoreDiving Deeper into Defining the Problem: Path for Improvement (Part 6)
Join John Dues and Andrew Stotz as they go one step deeper into finding the precise problem you want to improve. Sometimes taking big actions means starting small.
Read MoreQuality as an Organizational Strategy with Cliff Norman and Dave Williams
Join host Andrew Stotz for a lively conversation with Cliff Norman and Dave Williams, two of the authors of “Quality as an Organizational Strategy.” They share stories of Dr. Deming, insights from working with businesses over the years, and the five activities the book is based on.
Read MoreAre You in Favor of Improvement of Quality? Misunderstanding Quality (Part 10)
Everyone is in favor of improving quality, but what does that mean? In this episode Bill Bellows and Andrew Stotz discuss stories of meeting requirements, missing the mark, and what Dr. Deming said about how to do better.
Read MoreMoving Productivity Forward: Boosting Lean with Deming (Part 7)
In the final episode of the series, Jacob Stoller and Andrew Stotz discuss the difference between typical companies using traditional management and more successful Deming-style companies. If productivity and performance are so much better, why do companies stick with traditional management?
Read MoreWorse Than a Thief: Misunderstanding Quality (Part 9)
Join Bill Bellows and Andrew Stotz as they discuss what actions (or inactions) make us worse than thieves and how that relates to expiration dates, and acceptability vs desirability. Plus, stories about job swapping, Achieving Competitive Excellence, and birthdays.
Read MoreDefine the Problem: Path for Improvement (Part 5)
Before you start solving a problem, you need to know what, precisely, you’re trying to solve. In this episode, John Dues and Andrew Stotz talk about how to figure out the problem on which you will focus your team’s efforts.
Read MoreBeyond Looking Good: Misunderstanding Quality (Part 8)
In this episode, Bill Bellows and Andrew Stotz dive further into acceptability versus desirability in the quality world. Is it enough that something is “good” – meets requirements – or do you need to focus on degrees of “good”? How can you tell the difference?
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