The post was originally published here.
“Andrew Stotz talks with Dr. Mustafa Shraim of Ohio University about Deming’s approach to variation, comparing it to Lean and Six Sigma. “When you do Six Sigma, you’re basically outsourcing your quality to an external source, providing the training, the titles, and all of that. You can cut it off any time. But when you do the theory of knowledge and the Plan-Do-Study-Act, you have to commit. The commitment is really the big deal here…the component that is missing is a commitment to quality.“